Return & Shipping Policies
RETURNS AND EXCHANGES
Materials sold by the yard* are not returnable. All other items can be returned in original condition within 30 days for a full refund of the cost of the item. Shipping costs are not refundable and buyers must pay return shipping costs. We do not offer exchanges. Returning unwanted goods is your responsibility, and we cannot process refunds on items we have not received, so be sure to use a trackable service. Keep the tracking number accessible in case it's needed, or even include your tracking number in an email to us.
To initiate a return, shoot us an email with the subject line "Return Request Order #______" to let us know it's coming and confirm that it's OK to return. Then send the goods back to us at the address on your packing slip. Please include the packing slip in the shipment (or all of the following info: your name, order number, the SKU numbers, and quantity you're returning). If sending back goods that don't meet our return guidelines, it is up to our discretion what amount, if any, to refund, so be sure to contact us ahead of time for information about whether your goods will be accepted for a refund before sending them.
Send returns to:
BIAS BESPOKE SUPPLY CO.
247 W 35th St, 7th Fl
New York, NY 10001
*Materials sold by the yard include articles that are only sold in pre-determined lengths when not covered in pre-shrunk plastic, or when the pre-shrunk plastic has been removed or cut. This includes, but is not limited to, horsehair braid and fabric tapes.
Orders placed before 2pm on a weekday are usually shipped the same day, from New York City. Orders placed after 2pm will be shipped on the following business day, Monday to Friday, excluding holidays.
If you live in the New York area and would prefer to pick up your order in our NYC showroom instead of us shipping it to you, choose "Local Pickup" as your Shipping Method at Checkout. The shipping cost will be $0. Just note that in order for this option to work, you must enter a local address as your shipping address....and also must actually come to pick it up. ;)
Shipping charges are based on weight and destination.
USPS First Class Mail is great for packages under 13oz that don't need to arrive very quickly. The timeline is 2-5 business days to most locations within the US, and tracking is included, but packages are not guaranteed to arrive during the stated timeline, and no insurance is offered for delay, loss or damage.
USPS Priority Mail shipping has a 1-3 business day delivery timeline, but does not include insurance for delay, loss or damage.
**If you choose USPS Priority Mail, we may choose, at our discretion, to upgrade you to a FedEx 2-Day service, which includes guaranteed two day delivery, and up to $100 of insurance against loss or damage.**
USPS Priority Mail Express shipping offers guaranteed overnight delivery, including $100 of insurance for most shipments.
We also ship via UPS. Information about their services is available here.
We offer shipping to many countries around the world, and charges are based on weight and location. See International Duties and Taxes below for more info.
USPS First Class International Mail shipping is the most economical choice, but please note that once First Class packages leave the US there is no guaranteed tracking (so lost packages may not even be able to be traced), and they include no insurance for lost or damaged packages. The general timeline guide for this service is 7-21 business days.
USPS Priority Mail International shipping offers a 6-10 business day delivery timeline, includes tracking, and up to $200 insurance for merchandise for loss or damage. (The insurance for this service only covers loss or damage, but not delays.)
USPS Priority Mail Express International shipping has a 3-5 business day delivery and a money-back guarantee if it does not arrive in the stated timeline.
International Duties and Taxes
Some countries charge additional duties and/or taxes at the time of delivery. These fees are not charged by us, we do not receive anything from them, nor do we even know when you're charged or how much. (I believe that they're collected and kept by the government of your country.) We understand that the threshold over which these extra fees are charged is variable by country, as is the rate.
Anecdotally, one of our customers (in the UK) was charged extra fees for a single set of jacket buttons, and other times I've heard of orders under $200 or $500 arriving with no extra charges.
Over time, we hope to collect more about these customs fees and duties, but for now, this is truly all we know. If you want to tell us about duties and taxes charged on your Bias Bespoke international order, email us at firstname.lastname@example.org so that we can help other international customers know what to expect!